Date
Participants
Gabe Galson Olivia Given Castello David Lacy Cynthia Schwarz (Unlicensed) Jackie Sipes Katherine Westbrook (Unlicensed) Rebecca Dashiell Rachel Cox (Unlicensed)
Notes
Discuss Proactive Chat
Olivia’s proposed implementing Springshare’s proactive chat feature, i.e. Penn State’s
Ideally, the button would indicate whether a librarian is currently online
It’s persistent and floating
A technical issue prevented Chris from implementing a pop up previously
Cynthia will investigate
UX consideration- best practices recommend against this, but it’s an option
UX testing data- a majority of users wanted a pop-up (see this ticket)
Technical issues prevented this
Question- what are the outcomes the work will enable
is it just to make the chat more visible?
Olivia- Yes. Since the closure it’s become especially important to publicize our online services
Or, is the point to have a persistent floating button present on all library site pages
Other efforts to surface
Penn State’s feature, for comparison
Works well, generally speaking
Olivia’s mocking up a widget, will build out the widget itself (which was never customized as a part of the website project), consulting with Steven
The offline state of this widget should be built out
is it possible to make the hours regular per-day
is it possible to link to the hours page?
Good idea- link to libanswers FAQs
‘Ask here PA’ link will probably be removed
Action items
- Cynthia Schwarz (Unlicensed) will follow up with Chris on the feasibility of a floating button leading to a pop up window customizable by Olivia, others
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