Strategic Actions, Goals and Accomplishments

Learning & Research Services - Business, Education and Social Sciences FY18-19

Owned by Nancy Turner
Last updated: Aug 07, 2019
2 min read

Activities and Accomplishments 

Key Activities

  • Ask a Librarian reference service via Ask Here desk, email, and chat; Research consultations on a drop-in or by-appointment basis, either in-person and via video conference
  • Course-embedded information literacy instruction in GenEd, higher level undergraduate, and graduate classes; Drop-in extracurricular workshops on a variety of topics
  • Research Guides that recommend subject-specific resources for subjects taught at Temple, and for particular courses
  • Collection development in the form of e-resource reviewing and decision-making, firm order spending, responding to patron purchase requests, and maintaining the Paley Reference, Leisure Reading, and Juvenile Collections
  • Excellent feedback ratings in every place we track: Perfect (100) net promoter score on research consultations, Perfect (4/4) chat reference rating, Excellent (>4.5/5) average student confidence and customer service ratings in research consultations, Excellent (>4.5/5) average clarity and relevance ratings in GenEd:AR&W faculty feedback, Excellent (3.55/4) average student confidence ratings in GenEd: AR&W student feedback

Key Accomplishments 

  • Each librarian updated their Libguides to comply with our LibGuides Accessibility and Usability standards
  • Each librarian pursued professional development in one or more Scholarly Communication Skill Areas
  • Each librarian developed competency in supporting and teaching about citation management, and at least one specific citation manager
  • Created a repository of shared instructional materials for our unit with a submission and review process, and document accessibility requirements
  • Hired and onboarded a new Education and Community Engagement Librarian; supported College of Education requests during an interim period
  • Moved to a team-based approach to librarian support for Business and related fields by developing a new Business Librarian job description and supporting Tourism/Hospitality requests during an interim period
  • Established a cross-departmental College of Public Health liaisons group composed of BSSE unit members and HSL librarians; collaborated on multiple points of librarian support for CPH departments and the School of Social Work; created, and improved student-facing embedding of, library instructional videos for CPH
  • Completed a de-selection project on the Paley Reference collection, and a weeding project on the Juvenile collection