Beginning on June 29, please use the following methods for troubleshooting issues in Alma and Primo.
Troubleshooting Levels:
Level 1: Discuss with colleagues, post to Slack channel (#almafulfillment, #almatechservices, #primogolive)
Level 2: Discuss/Review with functional point person(s)
Level 3: Point person post a message to Basecamp for Ex Libris assistance
Level 4: Contact Cynthia directly
Functional Point People
| Primary | Secondary | Alternative | |
|---|---|---|---|
| Alma Integrations (i.e. printing, self-check, etc) | Chin Kim 1-8494 | Jim Bongiovanni 1-6005 | |
| Primo | Emily Toner 1-2364 | Cynthia Schwarz 1-8384 | Erin Finnerty 1-3275 |
| SCRC | Katy Rawdon 1-5250 | Margery Sly 1-1455 | |
| E-Resources | Erin Finnerty 1-3275 | Brian Schoolar 1-3258 | |
| Acquisitions | Brian Schoolar 1-3258 | Robert Bookbinder 1-3273 | |
| Fulfillment | Justin Hill 1-0750 | Kathy Lehman 1-0746 | |
| ILL | Nick Reynolds 1-8507 | Justin Hill 1-0750 | Joe Idell 1-0754 |
| Cataloging | Carla Davis-Cunningham 1-1039 | Molly Larkin 1-8549 | Matt Ducmanas 1-2057 |
| Law Library | Sarah Yerger 1-3473 | Carla Wale 1-8867 | |
| Ambler Library | Sandi Thompson 3-8642 | Andrea Goldstein 3-8647 | |
| Health Sciences Library | Royce Sargeant 2-2379 | Lauri Fennell 2-7411 |
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